Overview

Surface Engineering Technologies LLC ("SET") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect any personal information when you use our website (surfengtech.com) and services. As a provider of advanced surface treatments and coatings for aerospace and high-tech industries, we understand the importance of maintaining confidentiality and security of information.

Information We Collect

We collect the following types of information:

• Business contact information (company name, contact person, email address, phone number, physical address)

• Technical specifications and requirements related to your coating projects

• Quality certification documentation when required for specific projects

• Website usage data and analytics information

• RFQ (Request for Quote) form submissions

How We Use Your Information

We use your information to:

• Provide our surface treatment and coating services

• Process and respond to RFQ submissions

• Communicate about technical specifications and project requirements

• Send relevant technical updates and company news (with your consent)

• Improve our website and services

Information Security

We implement appropriate security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure servers and encrypted data transmission

• Restricted access to physical records and facilities

• Compliance with ITAR (International Traffic in Arms Regulations) requirements

• Regular security assessments and updates

• Employee training on data protection and confidentiality

Technical Data and Cookies

Our website uses standard analytics tools and cookies to improve user experience and website functionality. These tools collect:

• IP addresses for security purposes

• Browser type and device information

• Pages visited and time spent on our website

• Website performance data

Third-Party Services

Our website may use third-party services for analytics and functionality. These services may collect information about your website usage. We do not share your technical specifications, project details, or personal information with third parties except as necessary to provide our services or as required by law.

Your Rights

You have the right to:

• Access your personal information

• Request corrections to your information

• Opt-out of marketing communications

• Request deletion of your information (subject to legal and contractual obligations)

• Receive information about how we use your data

Confidentiality

We understand the sensitive nature of aerospace and high-tech manufacturing projects. All client project information, technical specifications, and proprietary details are treated as confidential and protected accordingly. Our staff is trained in handling sensitive information and bound by confidentiality agreements.

Contact Us

For privacy-related questions or concerns, please contact us at [https://surfengtech.com/request-quote-contact]. Our data protection team will respond to your inquiry within 2 business days.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated revision date. Significant changes will be communicated directly to our active clients.

Last updated: January 10, 2025